Ways Chatbots Will Amazingly Enable Perfect Timing
Ensuring perfect timing in your business is one sure-fire way of building enduring brand loyalty. And with chatbots being around to give your customers real-time experience, there is no way they will want to take their deals to other vendors.
Asides that, potential customers will also be onboarded better since your chatbots are there any time they visit your website. This is another bundle that comes with perfect timing.
A chatbot is a two-dimensional conversation-catcher as well as a self-help tool for improving communications and the beauty of it all is that it’s done in real-time hence, lending to your perfect-timing consumers. They are able to do this in the following five ways.
1. Improving your customer’s experience
Customers feel frustrated at any time they want services to be rendered and are made to realize it won’t be forthcoming at the required time. This is more so when they are given several business days ahead just to resolve a simple issue.
The most annoying part of the whole treatment is that sometimes, nobody from your organization will be on hand to volunteer a very simple response, not even a common automated “no-reply” email in the least. Outrightly, this is the most effective way for you to discourage an existing customer and to forever send a potential one away.
Customers are at the stage where they call the tunes, the internet has made this very possible and they now want immediate response to their query. They are comfortable with just being directed and are ready to handle challenges on their own until they’re no longer able to do it.
With chatbots, you can give the least of responses as to when they will get human attention with a welcome message. This is perfect timing at work and they will be assuaged with the attention they are receiving, knowing you have gone an extent in showing concern for their needs.
If on the other hand, your chatbots are able to resolve the problem, you have acquired a loyal, brand ambassador.
2. Around the clock availability
Chatbots readily give 24/7 services and with AI chatbots, you can even do so in the language the customer is comfortable with. 72.4 percent of consumers are reported to have indicated that they would be more aligned to buying a product with information in their own language.
Where is your perfect timing if on average, you allow your customers to spend 7 minutes until they are assigned to an agent? Your chatbots are there to treat your customers to perfect timing, they no longer need to wait for the next available operative.
They are replacing other forms of contact such as emails and phone calls very effectively. This is made possible by the fact that they never get tired, sick, or take vacations.
They are there around the clock every day and throughout the year. Your customer is happy with the attention and you have the added advantage of ranking highly in your sector.
3. Prompt Delivery
Perfect timing is the main ingredient you need for the prompt delivery of your products or services. With chatbots, this is assured.
The beautiful side of it is that you are able to better utilize your workforce in other more meaningful customer issues and other strategic positions thereby, saving costs, improving on quality as well as quantity, and also making higher ROI.
Quite unlike humans, chatbots don’t get bored by doing the same work again and again over a brief period of time. Apart from the boredom, humans tend to lack concentration with the attendant mistakes that are financial involving.
AI chatbots are well placed to automate tasks that you need to do frequently and at the right time. You are able to save time and increase productivity.
4. Generating more sales
Chatbots are revolutionizing brand engagement. Any customer you succeed in engaging is very likely to proceed to the bottom of your sales funnel at the perfect time. Chatbots are able to initiate a conversation that will promote an offer and even update your customers about your latest products or services.
They can give information ranging from products, services, coupon codes, or just about anything concerning the product. They are able to stimulate your customers with interesting offers that make them end up clicking through to your checkout page.
A lot of the hiccups you experience in your day to day running of the organization are effectively removed by chatbots. It is a win-win situation as your customers too are happy to engage with robots especially when they are friendly with no signs of frustrations and exhibit some sense of humor or a personality that’s similar to a real human.
5. Building a deeper understanding with customers
Just one single chatbot has the capability to perform the task of several customer service agents and timely too. Businesses these days have become customer-centric and anything you can do to have the customer on your side is worth the effort.
As you are doing that you should also bear in mind that the report titled “Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022,” projects that chatbots will ease businesses of costs running into more than $8 billion per year by 2022, and this is a mammoth increase as compared to the $20 million estimated for 2017.
Whether you are running on a high or low budget, chatbots have significantly become your cost-effective customer service solution. It may be true that chatbots will not completely take over the functions of customer service agents, they can significantly save you money as well as amazingly enable perfect timing.
You don’t need to employ many customer service representatives to manage your customers’ questions and you can effectively do away with the mistakes and inefficiencies that come with too many hands.