Tag: chatbots

Healthcare, Technology

Was The World Short-changed by AI For COVID-19?

John Ejiofor / April 20, 2020

Image by Gerd Altmann from Pixabay  COVID-19 came hitting hard at the very fabric of our culture, we were ill-prepared for it. Billions of people worldwide are under lockdown, thousands have died, and more are still dying.  Globally, governments, businesses, and individuals are confused, facing an uncertain economic future. Without mincing words, the world was completely unprepared for COVID-19 despite our technological advancements in the areas of AI and machine learning, hence, we are suffering the consequences and direly so.  It is on record that an artificial intelligence company called BlueDot was the first to notice that something weird was going on and, therefore, went ahead to alert the world of a cluster of “unusual pneumonia” cases occurring around a market in Wuhan, China, about the midnight of December 30, 2019. The company likened the symptoms to those of the SARS, an outbreak that was experienced in 2003. Incidentally, before the World Health Organization (WHO) or the Chinese authorities eventually got around to informing us nearly a week after the emergence of COVID-19, it was late and the harm had been done. The question is, how did we get it wrong?  It would have been expected that since we have progressed so much…

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Technology

Exploiting Telemedicine’s Full Potentials in Battling COVID-19 Pandemic

John Ejiofor / March 25, 2020

Image by Alexey Hulsov from Pixabay  Hospitals, medical and health centers ideally should be the places the sick and ill alike visit for succor and treatment but with the ravaging COVID-19, shouldn’t we start considering telemedicine? The World Health Organization (WHO), governments, medical practitioners, and health workers around the globe have all been calling for remote working and far-reaching social distancing among other measures as a way of trying to contain COVID-19 surge. A visit to a hospital clearly depicts the reason why you should totally avoid it now unless it’s absolutely impossible to do otherwise. Usually, our hospitals are filled up with patients and caregivers who are not medical practitioners but have simply come to help them in revitalizing the patients, all these people are usually in proximity with the patients, where bacteria and viruses can easily be transmitted.  Since it has become imperative that a visit to the hospital these days can be a sure way of contracting COVID-19, the most obvious measure to turn to urgently is telemedicine. Telemedicine which is also known as telehealth or e-medicine is all about digitally and remotely delivering healthcare services, which include examinations and consultations by the use of telecommunications infrastructure.  With telemedicine, patients…

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Marketing, Technology

Ways Chatbots Will Amazingly Enable Perfect Timing

John Ejiofor / August 30, 2019

Ways Chatbots Will Amazingly Enable Perfect Timing Ensuring perfect timing in your business is one sure-fire way of building enduring brand loyalty. And with chatbots being around to give your customers real-time experience, there is no way they will want to take their deals to other vendors. Asides that, potential customers will also be onboarded better since your chatbots are there any time they visit your website. This is another bundle that comes with perfect timing. A chatbot is a  two-dimensional conversation-catcher as well as a self-help tool for improving communications and the beauty of it all is that it’s done in real-time hence, lending to your perfect-timing consumers. They are able to do this in the following five ways.  1. Improving your customer’s experience Customers feel frustrated at any time they want services to be rendered and are made to realize it won’t be forthcoming at the required time. This is more so when they are given several business days ahead just to resolve a simple issue.  The most annoying part of the whole treatment is that sometimes, nobody from your organization will be on hand to volunteer a very simple response, not even a common automated “no-reply” email…

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Marketing, Technology

How Chatbots Improve Customer Engagement

John Ejiofor / May 3, 2019

Marketing revolves around customers and any brand that fails to leverage customer engagement is obvious to fail on customer expectations. Customers are the central point of any kind of business, and if you are facing very stiff competition from other players in the market, you can’t afford to toy with customer engagement. Today customers want to have their questions answered instantly. This necessarily means that you should be equipped to provide around the clock service. Since humans are known for certain frailties and cannot be expected to constantly provide 24/7 service, the coast becomes very clear for chatbots to effectively and efficiently engage customers. Chatbots technologically, are meant to only represent the natural evolution of a Question Answering system based on Natural Language Processing (NLP). The formulation of responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications. Chatbots outstandingly streamline interactions between people and services, thereby enhancing smooth customer engagement. At the same time, they offer businesses new opportunities to improve the customers’ engagement process and operational efficiency by distinctively lowering the typical cost of customer service. The following are ways chatbots effectively help brands in…

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Marketing

How to Provide Excellent Customer Service

John Ejiofor / April 28, 2019

Marketing has gone customer-centric, the customer has eventually become king, businesses are listening and caring about where, how, and what the customer wants all in a bid to provide excellent customer service. According to a survey, companies which provide excellent customer service see their revenues grow 4-8% above the market. When it comes to deciding where to shop, 64% of people rate the quality of customer service as more important than price. Since we live in a digitally advancing age, everything we do to provide an excellent customer service must be done in line with the right modern-day, real-time customer support system. If you have such a customer support system in place, you are on your way to providing excellent customer service. The support system must be a multi-channeled, that offers great real-time customer support for businesses to grow sales and increase productivity. It  has to create an enabling environment for brands to get acquainted with their customers and provide excellent customer service as well as have developed the following great real-time packages: Live Chat A study by FurstPerson found that as many as 77% of customers won’t make a purchase on a website if there’s no live chat option…

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Technology

4 Spectacular Ways Chatbots Can Increase Your Conversions

John Ejiofor / March 23, 2019

It’s possible that you’ve been considering the fuss about chatbots as just another fad or buzzword which does not significantly translate to an increase in revenue, then you are in for a big surprise. Chatbots can be used to improve your customer experience and increase conversions. Did I hear you just say increase conversions? Yeah! That must have got your adrenaline pumping and it’s very correct. Wait a minute! That’s not the only juice, with chatbots you will be making sales day and night, around the clock, and 24/7. According to a survey, 73% of consumers said they were more satisfied with their live chat experience as compared to email (51%) and phone (44). Now place that by the side of the estimated projection that 2.1 billion people will be shopping online globally which will yield $4.5 trillion by 2021 and the projected increase that 95% of purchases will be made online by 2040, have you now seen the reason you need to implement chatbots? Wow! Such staggering figures should unnerve anybody including you and you must be finding it extremely difficult to wrap that around your head. The numbers by any known standards are at once invigorating and daunting.…

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